PrimeMassageChairs.com is committed to providing the best customer service in the massage chair industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
PrimeMassageChairs.com 30-Day Return Policy
New resalable merchandise in the original packaging purchased on primemassagechairs.com may be returned within 30 days of the delivery date for a flat fee of $249 per chair. If you were given free white glove delivery or upgraded to white glove delivery, the cost that we had to pay for that service will be withheld from your refund as well. Credit card processing fees are non-refundable.
It is the customers responsibility to disassemble the chair and put everything back in the original box(es). Once that is completed we'll arrange for a shipping company to contact you to pick up the chair. If instead you want a white glove pickup, that will result in an additional fee and would be withheld from your refund. Do not write anything on the outside of the box(es) unless instructed to do so by us.
- There are no restocking fees
- You must notify us by email of your intent to return within 30 days of the delivery date. You can email us at support@primemassagechairs.com
- Once you have emailed us your return request we'll evaluate it and respond with the next steps. Do not ship your item back without our consent and return instructions via email.
- Keep the original boxes for a minimum of 30 days.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund your original purchase price minus any applicable fees or charges.
- White Glove Delivery is a service and therefore is non-refundable.
- Regarding White Glove Delivery, it is your responsibility to inspect your item to be sure it was assembled correctly and is functional before signing off on the delivery paperwork and before the White Glove company leaves.
- Credit card processing fees of 3 percent of your order total are non-refundable.
- Refunds will be applied to the same payment method used when the original purchase was made.
- If something is defective with your item the manufacturer may issue you a replacement or send a technician to repair it.
- Refunds are only issued after returned items have been received and inspected at the manufacturer's warehouse.
- Take pictures of the chair right before it is packed up (front, back, left side and right side).
- Any damage to the product (scuffs, scratches, odors and other infirmities), missing parts and accessories are the customer's responsibility and may incur additional fees.
- It is the customers responsibility to measure their doorways, stairwell, etc. prior to ordering to ensure the chair will fit through.
All return requests must be submitted in writing and sent to support@primemassagechairs.com
Cancellations
You can cancel your order free of charge as long as your order has not been physically shipped. If your order has been shipped, it will be treated as a return and our return policy applies.
To cancel an order please send us your name and order number with your cancellation request to support@primemassagechairs.com
Refunds will only be issued to the original credit card that you used when placing your order.
Damaged Merchandise
Upon delivery, it is your responsibility to inspect the packaging your item(s) arrived in, and to open your box(es) and inspect your item(s) for damage before signing off on the delivery paperwork. Please refer to our Shipping Policy for more details.
If you notice damage upon delivery, note the damage on the delivery paperwork, take pictures of the damage, and refuse delivery. Then notify us of the damage at support@primemassagechairs.com right away.
Please Read
In the event that the product is received in a condition that we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
Please allow 7-14 business days after delivery of the returned item to be received and inspected and for us to process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.